Privacy Policy

Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Service, and information received through third-party services connected to Howskey.

Account Information

If you create or use an owner, host, and/or property manager account, we may collect information such as:

• Account and registration information such as name, email address, and phone number
• Company Name or business name
• Usage data including pages visited, features accessed, and time spent
• Device and browser information collected automatically
• Communications you send to us via email or contact forms

Property Information Uploaded by you

Onwers, Hosts, and property managers may upload or input property-related information into Howskey, including:

• Property names and addresses
• House Rules, Check-in & Check-out instructions
• Appliance guides, manuals, and instructions
• Parking, Wi-Fi, safety, and access details
• Other content hosts choose to upload or manage through the Service

This information may include personal information if a host chooses to upload it. Hosts are responsible for ensuring they have the right to provide information they upload to the Service.

Guest Messages and Interactions

When guests interact with Howskey through messaging channels such as WhatsApp, we may process:

• A hashed version of a guest’s WhatsApp phone number and the last 4 digits of that number
• Message content
• Questions submitted by guests
• Responses generated by the Service
• Timestamps and interaction history
• Property or reservation context provided by the host or available through the messaging flow

Guests do not need to create a Howskey account to interact with the Service.

Usage Data and Analytics

We may collect information about how the Service is accessed and used, including:

• Log data, Session data, Feature usage, Pages or screens viewed
• Actions taken within the Service
• Message activity and response patterns
• Analytics about common guest questions and host usage trends

Device and Browser Data

When users visit our website or use web-based parts of the Service, we may collect certain device and browser information, such as:

• IP address, General location based on IP address
• Browser type, Device type, Operating system
• Referring URLs, Cookie and similar technology data
• Language preferences

How We Use Information

We use information to operate, maintain, improve, secure, and support Howskey.

We may use information for the following purposes:

• To provide the Service and its features
• To create and manage host accounts
• To process and respond to guest messages
• To generate AI-assisted responses based on host-provided content and guest questions
• To enable hosts to review, edit, and manage property information and responses
• To provide analytics and insights, such as the types of questions guests ask
• To communicate with hosts about their accounts, billing, support, product updates, and service notices
• To monitor performance, troubleshoot issues, and improve the Service
• To detect, prevent, and address security incidents, fraud, abuse, and misuse
• To comply with legal obligations and enforce our agreements
• To develop, refine, and improve our systems, models, workflows, and user experience, subject to applicable law and our internal safeguards

Where required by law, we will rely on an appropriate legal basis for processing personal information.

How We Share Information

We do not sell personal information in the traditional sense of exchanging it for money. We may share information in the following circumstances:

• With service providers and vendors that help us operate the Service, such as cloud hosting, communications, analytics, customer support, billing, and security providers
• With messaging and communication providers, including services used to support WhatsApp-based interactions
• With hosts, where guest interactions relate to a host’s property, booking, or guest communications
• With professional advisors, such as lawyers, auditors, insurers, and accountants
• In connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or similar transaction
• If required by law, legal process, or governmental request
• To protect the rights, property, safety, and security of Wiznry AI, our users, or others

We may also share information in aggregated or de-identified form where that information does not reasonably identify an individual.

Data Retention

We retain information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason we collected it. For example:

• Host account information may be retained while the account is active and for a reasonable period afterward
• Property information may be retained as needed to provide the Service and support host access
• Guest message history may be retained to support ongoing communications, analytics, troubleshooting, and service improvement
• Technical logs and usage data may be retained for security, diagnostics, and operational purposes

When we no longer need information, we will delete it, anonymize it, or securely store it until deletion is feasible.

Security Measures

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, authentication mechanisms, encryption in transit where appropriate, logging, vendor review, and internal security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are also responsible for helping protect their information, including by using strong passwords, safeguarding account credentials, and limiting the upload of unnecessary sensitive information.

Third-Party Services

Howskey may rely on third-party services to operate, including:

• Messaging platforms such as WhatsApp
• Hosting and infrastructure providers
• Analytics providers
• Payment processors
• Customer support and communications tools

Your use of third-party services may also be subject to those third parties’ terms and privacy policies. We are not responsible for the privacy, security, or data practices of third-party services except as required by applicable law. Hosts should be mindful that guest communications transmitted through third-party messaging services may also be processed by those providers under their own policies

International Data Transfers

Howskey is offered by Wiznry AI Inc., headquartered in British Columbia, Canada, but the Service and our providers may process or store information in other provinces, states, or countries.

As a result, personal information may be transferred to and processed in jurisdictions that have different data protection laws than the jurisdiction where the individual is located. Where required by law, we will take reasonable steps designed to ensure appropriate safeguards are in place for such transfers.

User Rights

Depending on where you live, you may have privacy rights under applicable law. These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Object to or request restriction of certain processing
• Request portability of certain information, where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain communications
• Appeal a privacy decision where applicable under local law

We may need to verify your identity before responding to a request. We may also deny or limit a request where permitted by law. To submit a privacy request, please contact us using the details listed below.

Cookies and Tracking

We may use cookies and similar technologies on our website and web-based services to:

• Keep users signed in
• Remember preferences
• Understand site traffic and usage patterns
• Improve functionality and performance
• Support security and fraud prevention

You can usually control cookies through your browser settings. If you disable certain cookies, some parts of the Service may not function properly. If required by applicable law, we will provide additional choices or notices regarding cookies and similar technologies.

Children’s Privacy

Howskey is intended for use by adult hosts and for guest communications related to short-term rentals. The Service is not directed to children, and we do not knowingly collect personal information directly from children as a separate target audience.

If you believe that a child has provided personal information to us in a manner that is not appropriate, please contact us so we can review and take appropriate steps.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Service, legal requirements, or business practices.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. If changes are material, we may also provide additional notice through the Service, on our website, or by other appropriate means.