Can You Use WhatsApp for Airbnb Guests?
Short answer: yes. Many hosts already do. Guests prefer it because it's fast, it's familiar, and no login is required.
Why WhatsApp works so well
Compared to email (slow), apps (friction), and manuals (ignored), WhatsApp is immediate, easy, and already part of daily life.
The downside (most hosts hit this)
Once you start using WhatsApp, you get more messages. Not fewer. Because now it's even easier for guests to ask.
What happens next
You end up checking messages constantly, replying at all hours, and repeating the same answers. So while the guest experience improves... your workload doesn't.
The real question
It's not... Should I use WhatsApp? It's: How do I stop being the one replying?
What better looks like
Guests still use WhatsApp. But instead of waiting for you, they ask -> get instant answers -> continue their stay.
Bottom line
WhatsApp is great for guests. It just shouldn't mean more work for you.
That's exactly why we built Howskey
Howskey turns your house manual into something guests can actually interact with — answering their questions on WhatsApp instantly, so you don't have to.