Guest Communication

Airbnb Message Templates That Actually Save Time

If you host on Airbnb, you have probably written these messages more times than you can count. So yes - templates help. Here are the ones you actually need.

WiFi Message Template

Hi! The WiFi network is [NETWORK NAME] and the password is [PASSWORD]. You will find it in the house manual as well if needed.

Check-in Instructions Template

Check-in starts at [TIME]. The property is located at [ADDRESS]. You can access it using [LOCKBOX / CODE / SMART LOCK DETAILS]. Let me know if you have any issues!

Parking Instructions Template

Parking is available [LOCATION DETAILS]. Please make sure to [ANY RULES OR NOTES

Checkout Instructions Template

Checkout is at [TIME]. Before you leave, please: put used towels in [LOCATION], take out garbage, lock the door. Thanks again for staying!

The problem with templates

They save time at first. But you are still reading the message, picking the template, and sending it manually. So instead of solving the problem, you are just speeding it up slightly.

What happens after a few bookings

After 10 - 20 stays, something clicks: you are still answering the same questions. Just faster. And it starts to feel repetitive again.

The real shift

At some point, the question changes from... How do I reply faster? to Why am I still replying at all?

What actually saves time

Real time savings = not answering these messages yourself. Because these questions are predictable, repetitive, and already documented. They don't need a human response every time.

A better way to handle it

Instead of copy paste send, you can let guests ask normally, get instant answers, without you jumping in.

Bottom line

Templates are a good starting point. But they are not the end solution. At some point, saving time isn't about replying faster. It's about not replying at all.

That's exactly why we built Howskey

Howskey turns your house manual into something guests can actually interact with — answering their questions on WhatsApp instantly, so you don't have to.